Craft specializes in Telecom Expense Management. Our team of experts work to reduce your overall telecom costs while improving your services. We deliver custom solutions, tailored to our client’s industry, culture, and one-of-a-kind challenges. Whether you’re looking for a small tweak or a complete overhaul, Craft has you covered.
Experience has taught us how to distinguish that fine line between good contracts and great contracts. Craft Enterprises can assist you in your contract writing and negotiations, whether part of a full strategic sourcing initiative, or as a one-off single engagement. Our experienced team will be prepared to help you decide where to focus your negotiation efforts and/or when to find alternative suppliers.
We cover everything mobile, from ordering devices, configuration, deployment, support and expense management, to cancelling contracts and recycling devices.
Ongoing technical support for current telecommunications services is required to ensure that store level operations continue with minimal impact during a service interruption. Craft will engage with management at the store level to troubleshoot and resolve issues remotely and/or coordinate technical visits. Providing technical support services is a logical extension of telecommunications inventory maintenance because the information contained in the inventory is generally needed to either resolve the issue directly, or access account information needed by the vendor to coordinate a timely resolution.
We connect customers with the flexible and scalable network services needed to support their business. Whether a few miles away or across the country, our providers help our customers stay in sync. Find the most reliable and secure network services available from the most reputable providers.
In order to maintain the accuracy of the validated inventory, and ensure that telecommunications services costs remain as a low as possible, it is essential that all invoices are audited on an outgoing basis; merely paying them on time is not enough. A real time, reoccurring audit of all telecommunications invoices allows Craft to ensure that our clients are paying for only what they require, with no hidden or additional fees, and at the best possible price.
Craft provides acquisition support services to assist clients when purchasing or developing new properties. This service allows us to act as the liaison between the incoming and outgoing parties to ensure an effective and seamless transfer of all telecommunications services between the two.
Make sure that you aren’t still paying for services you have cancelled or never used. Be confident that your rate plans are optimized for your needs.
Our experienced expense management and technology specialists become an extension of your team, reducing your staffing needs and costly headcount
Gain credits through monthly electronic invoice acquisition, validation and dispute of telecom billing errors. We will keep fighting for you until we have all billing errors resolved
We pride ourselves on showing you our effectiveness and progress in reducing your costs through business intelligence reporting and dashboards
